Ship Reviews
Based on 59 reviews
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11 day Mexican cruise
December
Pros: Overall staff was very accommodating.
Cons: Spa
Recommended: Yes
I was very disappointed with my service in the spa. I requested an acupuncture treatment, which I have had many times before. First, I had to wait 30 min after my scheduled appointment until I finally went to the desk and asked what's going on. The Dr was very difficult to understand, the first 5 needles were extremely painful, that should never occur at all. Then I find out when I get my bill there was an additional charge of $49.00 for LED treatment, which was simply putting the light over my back. I was never asked if I wanted that extra treatment, which was useless. This was the worst treatment I have ever received.
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Return to Holland America after 10 years
December
Pros: Friendly staff, clean ship, music venues, relaxing Crows Nest
Cons: Extra charges at unexpected places
Recommended: Yes
It's been over 10 years since I sailed on Holland America. Our category A Veranda stateroom was very comfortable, a bit larger than the standard balcony with good storage and a nice shower in the bathroom. I was surprised to see all the extra charges: "Gelato" on the pool deck; honestly, the free ice cream in the Lido Market was better. Dining Room "dinner menu" always included entree items for extra charges ($20 - $32) So surprised to see these items in the main dining room. Lemonade in the Lido Market. Bingo "markers" are $8 - sold as souvenirs!! Holland America has long been a favorite for an older passenger profile and remains true today; most guests were "retired/baby boomers". Most all transactions are done on the Navigator App which would be a challenge for some.
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Beautiful and relaxing ship, food and sailing can be a little better
November
Pros: Beautiful ship, great service
Cons: Food could be better, boat felt rocky, more activities
Recommended: Yes
Overall we enjoyed our trip on the Koningsdam for a winter getaway to the Mexican Riviera. The service was top notch and beautiful vessel. The only thing we wished were a little better was the taste of the food, more activities, and the ship was quite rocky (first time on this ship vs many others we been on, may have been rocky sea weather for season)
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Excellent trip. Holland America does Alaska right.
July
Pros: Everyone on the ship knows their job and does it well. What they say they will do, they do promptly and well. The food was very good and the room was excellent. Even though the ship is large, it rarely seemed crowded.
Cons: One of the entertainers was quite poor, in contrast to the two others who were outstanding.
Recommended: Yes
We have taken over 50 cruises, all on premier lines. This was our first time on Holland America and the cruise was among the very best.
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Alaska land and sea
July
Pros: Smooth sailing with a fantastic crew aboard a pristine ship. I can't say enough about the crew. Everyone that I dealt with was top notch. My cabin stewards took care of our every need or want.
Cons: Sometimes it was a little difficult to decipher what exactly were our credits. But the people on the phone helped figure all that out.
Recommended: Yes
I will definitely recommend Holland America to all my family and friends. We were not feeling well during the cruise, so didn't participate in many activities or entertainment.
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Koningsdam review
June
Pros: Great service awesome personnel
Cons:
Recommended: Yes
When I decided to eat, things that were listed on their menus were not available and this is the only disappointment I experienced
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Alaska
May
Pros: Saw lots of wild life and information
Cons: Need heat in the busses
Recommended: Yes
Excellent trip All the excursion I was on were great Loved seeing the huskies pups Learn about Alaska and the wild life Great Trip
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